When and how should you access our services?

Urgent Care

Animation produced by NHS Blackpool CCG, NHS Fylde and Wyre CCG and Blackpool Teaching Hospitals NHS Foundation Trust. For more information visit: WhyAandE.nhs.uk

 

NHS 111 – NHS 111 is a free telephone service, available 24 hours a day, seven days a week. You should call 111 if you urgently need medical help or information, but your situation is not life-threatening. When you dial 111, you will be directed to the best local services to make sure you get fast and effective treatment.

A&E or 999 – A&E departments treat patients with major, life-threatening illnesses and injuries, so you should only call 999 or visit A&E when your situation is critical. Using a more appropriate service will save you time-and could save lives.

Where should I go?

It is vitally important for our National Health service, that we are treated in the most appropriate location, by the most appropriate healthcare professional.

The ‘Think! Why A&E?’ campaign is a really useful tool to help us decide where we need to go, or who to call.

Self Care – Minor illnesses, ailments and injuries can be treated with plenty of rest and a well-stocked medicine cabinet that includes painkillers; cold and flu remedies; plasters; and a thermometer.

Local Pharmacy – Pharmacists offer a range of health services. As well as dispensing prescriptions and other medicines, your pharmacy can provide free, confidential expert advice and treatment for a variety of common illnesses and complaints, without having to book a GP appointment.

Find your nearest pharmacist by visiting the service search section of the NHS Choices website.

GP Surgery – If you have an illness or injury that won’t go away, make an appointment with your GP. They provide a range of services by appointment, and when absolutely essential, can make home visits. If you need to see a GP outside of the surgery’s normal opening hours, telephone the surgery and your call will be forwarded to the GP out-of-hours service.

Walk In Centre – These centres provide consultations, guidance and treatment for minor injuries and illnesses, as well as emergency contraception and sexual health advice. There are two centres on the Fylde Coast, both operating seven days a week from 8am onwards.

 

Same Day Health Centre, Hannover Street, Morecambe, Lancashire, LA4 5LY

Morecambe Same Day Health Centre

When is the Same Day Health Centre appropriate for me?

We are able to treat minor illness including:

  • Cough, Colds & Sore throats,
  • Earache
  • Exacerbation of Asthma / COPD
  • Skin/Viral & Water Infections
  • Bites and Stings

We are also able to treat the following Minor Injuries:

  • Sprained or strained joints
  • cuts, bumps & lumps

We work closely with the x-ray team – with access to x-rays 5 days a week, 9am-4pm.

When is the Same Day Health Centre not appropriate for me?

  • When you need a medical certificate to sign you off from work.
  • When your illness has lasted longer than 2 weeks
  • If you require a specialist referral ie Physio, Podiatry.
  • Slips/Trips and Falls
  • Head Injuries
  • Wounds

How do I access the Same Day Health Centre?

You can access the centre by either contacting 111 or your own GP practice can book you an appointment directly with us, please note that you cannot walk in if you are unwell.

Minor injuries are able to walk in and be assessed.

Primary Health Care Centre, Bacup Road, Rawtenstall, Rossendale, Lancashire, BB4 7PL

Rossendale Minor Injuries Unit

When is the Minor Injuries Unit appropriate for me?

The minor injuries unit is able to treat the following symptoms:

  • allergic reactions
  • bites and bruises and cuts, including some facial cuts (unless deep and large)
  • dislocated toes and fingers
  • falls but not if any loss of consciousness (please visit your local A&E or call 999)
  • foreign bodies in nose, ears, eyes
  • sprains and uncomplicated fractures
  • minor injuries to head, eyes and ears
  • minor burns

We work closely with the x-ray team – with access to x-rays 5 days a week, 9am-4.45pm.

When is the Minor Injuries Unit not appropriate for me?

Any minor illness is not appropriate to be seen at the MIU. this includes:

  • Coughs
  • Sore throats
  • Earache
  • Urine infections
  • Viral Infection
  • Water Infections

How do access the Minor Injuries Unit?

Our service is only accessible as a ‘walk in’ service

You don’t need an appointment so if you feel that we are suitable, just present at our reception and you will be seen asap based on clinical priority (works in the same way as it would if you presented to A&E).

If your condition is urgent, please dial 999.

If your condition isn’t as urgent as a 999 call, and you aren’t sure where to go, dial 111 and they will advise you where is most appropriate.

 

Same Day Health Centre, Fleetwood Health & Wellbeing Centre, Dock Street, Fleetwood, Lancashire, FY7 6HP

Fleetwood Same Day Health Centre

When is the Same Day Health Centre appropriate for me?

We are able to treat minor illness including:

  • Cough, Colds & Sore throats,
  • Earache
  • Exacerbation of Asthma / COPD
  • Skin/Viral & Water Infections
  • Bites and Stings

We are also able to treat the following Minor Injuries:

  • Sprained or strained joints
  • cuts, bumps & lumps

We work closely with the x-ray team – with access to x-rays 5 days a week, 9am-4pm.

When is the Same Day Health Centre not appropriate for me?

  • When you need a medical certificate to sign you off from work.
  • When your illness has lasted longer than 2 weeks
  • If you require a specialist referral ie Physio, Podiatry.
  • Slips/Trips and Falls
  • Head Injuries
  • Wounds

How do I access the Same Day Health Centre?

You can access the centre by either contacting 111

Please note that you cannot walk in if you are unwell.

Minor injuries are able to walk in and be assessed.