Call Handling

Caring for Callers

  • Vicky Noon

    Call Handling Lead

    Call Handling

    PDS Medical has access to the extensive experience in call handling held by parent company, FCMS.

    FCMS has a long and varied history of handling calls for both clinical and non-clinical services. We are devoted to ensuring that all services that we operate are maintained at the highest level of quality and efficiency at all times.

    Through our experience of working with a number of local and national providers we can offer guidance and knowledge to ensure a safe, effective and seamless approach to call handling.

    Our current service delivery includes:

    • The NHS 111 Service – This service is undertaken by highly trained non- clinical and clinical staff. This service is delivered in conjunction with North West Ambulance Service (NWAS).
    • 0300 booking agents – a team of highly trained call handlers who manage bookings on behalf of other clinical services.

    Please feel free to email me for more information about the way we do things: Vicky.noon@FCMS.nhs.uk

    If you want to know more, please visit the FCMS Website;

    Visit FCMS

     

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